Privacy Policy.

Last updated: March 2026.

1. Introduction

This Privacy Policy describes how Seronia AI Solutions ("Seronia", "we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our websites, products, and services (collectively, the "Services"). We are committed to handling your data responsibly, transparently, and in compliance with applicable data protection laws.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

2. Who We Are

Seronia AI Solutions is a technology company specializing in AI-powered automation, analytics, and workflow tooling for modern organizations. We operate globally and may act as a data controller or data processor depending on the specific Services and contractual arrangements with our customers.

3. Scope of this Privacy Policy

This Privacy Policy applies to personal information we process about:

Visitors to our websites and landing pages.
Prospective and current customers and their representatives.
End users who interact with our Services as authorized by our customers.
Individuals who communicate with us, subscribe to our updates, or participate in our events, research, or surveys.

Our customers are responsible for their own privacy and data protection obligations when they use our Services to process personal information as controllers. Where we act as a processor on behalf of a customer, our processing is governed by our agreement with that customer and their instructions.

4. Information We Collect

The types of personal information we collect depend on how you interact with us and our Services. We may collect the following categories of information:

Account and contact information. Name, business email address, company name, role or title, authentication credentials, and similar details you provide when creating an account, requesting a demo, or contacting us.

Usage and technical data. Log data, IP address, device identifiers, browser type, operating system, pages visited, time spent, referring URLs, and interaction data collected through cookies and similar technologies when you use our websites and Services.

Customer content and configuration data. Content, prompts, files, datasets, configuration parameters, and metadata that you or your organization submit to the Services, including via our APIs or integrations. This may include personal information where you choose to include it in the content you process through Seronia.

Communications and support information. Records of communications with us, including emails, in-product messages, support tickets, meeting notes, survey responses, feedback, and event registration details.

Payment and billing information. Limited billing details such as invoicing contact, company address, and partial payment information processed via our PCI-compliant payment providers (we do not store full credit card numbers on our systems).

5. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Services, including processing your inputs and generating outputs using AI models.
To create and manage user accounts, authenticate access, and ensure the security and integrity of the Services.
To respond to your requests, provide customer support, and communicate with you about updates, technical notices, and administrative messages.
To analyze usage trends, monitor performance, and improve the quality, safety, and reliability of our Services.
To develop new features, functionalities, and offerings based on aggregated and de-identified usage insights.
To send you marketing communications where permitted by law, and to personalize content and experiences.
To comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of Seronia, our customers, and others.

6. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

Where applicable law (such as the EU/UK GDPR) requires a legal basis for processing, we rely on one or more of the following:

Performance of a contract: to provide and support the Services under our agreement with you or your organization.
Legitimate interests: to operate, secure, and improve our business and Services in a way that is proportionate and respects your privacy.
Consent: where we rely on your consent, for example for certain marketing activities or cookies, which you may withdraw at any time.
Compliance with legal obligations: where processing is necessary to comply with applicable laws or respond to lawful requests.

7. How We Share Information

We do not sell your personal information. We may share personal information with:

Service providers and subprocessors who help us operate, secure, and improve the Services (e.g., hosting, analytics, customer support, payment processing).
Integration partners and third-party platforms you choose to connect with our Services, according to your configurations and authorizations.
Professional advisors, auditors, and insurers as needed for business, legal, or compliance purposes.
Affiliates and group companies that support our global operations, subject to appropriate safeguards.
Law enforcement, regulators, or other third parties where required by law or necessary to protect rights, property, or safety.
Parties to a business transaction (such as a merger, acquisition, or sale of assets), subject to appropriate confidentiality protections.

8. International Data Transfers

Seronia operates globally. Your personal information may be transferred to and processed in countries other than the one in which it was collected. These countries may have data protection laws that are different from those in your jurisdiction and, in some cases, may not be as protective.

Where we transfer personal information from the EEA, UK, or Switzerland to countries that have not been recognized as providing an adequate level of protection, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the context in which it was collected.

Where we process personal information on behalf of a customer, we retain and delete that information in accordance with our agreement with the customer and their instructions, subject to any legal obligations that apply to us.

10. Security

We implement technical and organizational measures designed to protect personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption in transit, access controls, logging, and regular security reviews of our infrastructure and processes.

However, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect your information when using the Services.

11. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights in relation to your personal information, which may include the right to:

Access your personal information and obtain a copy.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Object to or request restriction of our processing.
Withdraw consent where we rely on consent for processing.
Receive your personal information in a structured, commonly used format and request its transfer to another organization, where technically feasible.

If we process your information on behalf of a customer, we may redirect your request to that customer where appropriate. We may take steps to verify your identity before responding to your request, and we may decline requests where an exemption applies under applicable law.

12. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to recognize you when you visit our websites, remember your preferences, analyze traffic, and improve the user experience. Some cookies are essential for the operation of the site, while others are used for analytics and marketing purposes.

Where required by law, we will request your consent before using non-essential cookies. You can manage your cookie preferences through your browser settings or relevant consent tools, though disabling certain cookies may affect the functionality of the Services.

13. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under this age. If you believe that a child has provided us with personal information in violation of this Privacy Policy, please contact us and we will take appropriate steps to delete such information.

14. Third-Party Links and Services

Our Services may contain links to third-party websites, products, or services, or allow you to enable integrations with third-party tools. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you connect to or access through our Services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page and, where required by law, notify you of material changes through the Services or by other appropriate means.

16. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can reach us at:

Seronia AI Solutions
Privacy Team
Email: [email protected]
If applicable, please include the name of your organization and any relevant context so we can process your request efficiently.